Samsung tries to silence user whose S4 caught fire  

What Samsung has done, foolishly, is sent the user a document saying that they will exchange his defective device only after he pulls his initial video from YouTube

Another classic mistake from a company that doesn’t understand the internet. Once it’s there, it doesn’t go away. They could’ve turned this around by just replacing the device and the user likely would have updated his video anyway.

 
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Now read this

A changing Apple

This is a beautiful piece released by the New York Times over the weekend, I highly recommend reading it. There’s some great observations in it about how Tim Cook is shaping Apple to be different from how it historically was under Steve... Continue →