Samsung tries to silence user whose S4 caught fire  

What Samsung has done, foolishly, is sent the user a document saying that they will exchange his defective device only after he pulls his initial video from YouTube

Another classic mistake from a company that doesn’t understand the internet. Once it’s there, it doesn’t go away. They could’ve turned this around by just replacing the device and the user likely would have updated his video anyway.

 
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Kudos
 
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Microsoft still doesn’t understand consumers

I’ve been somewhat of a advocate for Windows 8, a person who enjoys it for the most part on the desktop because of various improvements but hasn’t found Metro as “inspiring” as Microsoft claims it to be. Over the last few weeks, I’ve... Continue →