Misleading interface design

I had an interesting experience this week when I tried to cancel my Spotify account. When you visit the cancellation page, you’re asked to give a reason about why you’re cancelling. Fair enough, but what caught me out is Spotify trying to trick you into staying subscribed.

Spotify uses a tactic where it makes the link for “stay premium” a big obvious button and the “cancel my account” button a small link to the right. Since you’re unlikely to read the button and just click on it (because a good interface would make the action button the right thing), I clicked the big green button and assumed I had cancelled.

I didn’t actually realize I had been tricked into staying subscribed until after I came back five minutes later. Here’s the...

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